Last updated: April 30, 2020

Using Telehealth

Avoid contact with the coronavirus in medical offices with telehealth


People with mild, flu-like symptoms should call their health care provider before going to a health care facility.

Telehealth enables members to make inquiries to their providers in order to reduce the need for members to go to medical offices where the risk of coming in contact with the coronavirus may be higher.

Many providers offer telehealth services. Ask your primary care provider or behavioral health provider if they do.

Out-of-pocket costs for telehealth visits with network providers will be waived until further notice, including behavioral health.

Until further notice, members who access services from Tufts Health Plan network providers via telehealth (unrelated to the coronavirus) will have no cost share. This will also apply to members of our self-funded groups that have not opted-out.

Tufts Health Plan Commercial members (not including Direct) can also use our telehealth solution powered by Teladoc, With telehealth from Teladoc, members can access U.S.-based, board-certified providers for general medical needs and diagnoses from anywhere in the world and for $0 copay for plans issued or renewed in 2020.  Members can contact a Teladoc doctor 24/7 if they’re concerned about their symptoms or have questions about coronavirus. Until further notice, there will be no member cost for this service for our members, including members of self-funded groups that have elected this benefit and have not opted-out of cost sharing modifications.



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