Using Telehealth

Avoid contact with COVID-19 in medical offices with telehealth


People with mild, flu-like symptoms should call their health care provider before going to a health care facility.

Telehealth enables members to make inquiries to their providers in order to reduce the need for members to go to medical offices where the risk of coming in contact with COVID-19 may be higher.

Many providers offer telehealth services. Ask your primary care provider or behavioral health provider if they do.

Out-of-pocket costs for telehealth visits with network providers will be waived until January 1, 2021, including behavioral health.

  • Effective for dates of service on or after January 1, 2021, plans will return to their standard benefit levels and any applicable member copays or other cost share will be applied to all non-COVID telehealth services, with the exception of primary care and behavioral health telemedicine services for members of commercial Rhode Island-issued plans, for which cost share will continue to be waived until August 7, 2021.
  • Member cost share will continue to be waived for COVID-related, in-network, medically necessary services. A COVID-19 diagnosis must be submitted with the claim for the waived cost share to continue to apply.

Tufts Health Plan Commercial members (not including Direct) can also use our telehealth solution powered by Teladoc, With telehealth from Teladoc, members can access U.S.-based, board-certified providers for general medical needs and diagnoses from anywhere in the world and for $0 copay for plans issued or renewed in 2020. Members can contact a Teladoc doctor 24/7 if they’re concerned about their symptoms or have questions about coronavirus.