Need Non-Emergency Care Now?

Here are options that can save you time and money

When you need non-emergency care now, why run the risk of getting exposed to COVID-19 at the emergency room?1 We’re here to help you during these difficult times to access the care you need, in a safe manner.

dad at home with daughter

Ask your provider if they have telehealth services

During the COVID-19 emergency, you can receive telehealth services from your regular health care providers without cost share if they have the ability to provide telehealth services.

Access telehealth powered by Teladoc®

Talk to a U.S.-based, board-certified doctor 24/7 at NO COST

Concerned about allergy, cold or flu-like symptoms? Get evaluated for COVID-19 via phone or mobile app. The fastest way to receive care is to set up your account which will help your doctor prepare for your call before connecting with you.2
 

Set Up Your Account
woman at home on phone


Visit an urgent care center or retail clinic

If you have mild, flu-like symptoms, be sure to call your health care provider before going to a health care facility. Learn More

Use our FREE nurse line for 24/7 assistance

Call 866.201.7919 and speak with a nurse for free about any health concerns you may have.

Call 211 for health information and support in your community

 
  1. Actual emergencies such as trauma, fractures, chest pain and others clearly merit an emergency room visit. In the case of an emergency, please call 9-1-1 or visit the nearest emergency department. Other conditions that are not life-threatening, such as cold and flu symptoms, allergies, sinus infections, etc., can be effectively treated with telehealth.
  2. Telehealth virtual health care services is available to Tufts Health Plan Commercial members (not including Tufts Health Direct) for plans issued or renewed in 2020. Until further notice, there will be no member cost share or copay for this service to our employer-sponsored groups, including all self-funded groups that have this benefit and have not opted out. If you’re not sure whether your plan includes Teladoc, ask your employer.

HELPFUL RESOURCES

FOR OUR MEMBERS

Links to help you find the information you need.

Learn More