Need Non-Emergency Care Now?

Here are options that can save you time and money

When you need non-emergency care now,1 we’re here to help. Access the care you need, in the safest manner for you.

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Ask your provider if they have telehealth services

During the COVID-19 pandemic, you can receive telehealth services from your regular health care providers without cost share if they have the ability to provide telehealth services.

  • Effective for dates of service on or after January 1, 2021, plans will return to their standard benefit levels and any applicable member copays or other cost share will be applied to all non-COVID telehealth services, with the exception of primary care and behavioral health telemedicine services for members of commercial Rhode Island-issued plans, for which cost share will continue to be waived until the end of the Rhode Island State of Emergency.
  • Member cost share will continue to be waived for COVID-related, in-network, medically necessary services. A COVID-19 diagnosis must be submitted with the claim for the waived cost share to continue to apply.
Access Telehealth provided by Teladoc®

Many of our members have access to Teladoc® and can talk to a U.S.-based, board-certified doctor 24/7

Concerned about allergy, cold or flu-like symptoms? Get evaluated for COVID-19 via phone or mobile app. The fastest way to receive care is to set up your account which will help your doctor prepare for your call before connecting with you.2

Set Up Your Account
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Urgent care centers

Urgent care centers are staffed by providers who care for everything from cuts and burns to sprains and broken bones. No appointment is needed and you’ll spend less time waiting than you will at the E.R. You may need to get a referral from your primary care provider (PCP) after receiving treatment at an urgent care center, so it's a good idea to inform your PCP of any care you receive.

To find an urgent care center near you, use our online provider search. Just choose your plan type, enter your location, and type “urgent care centers” in the search bar.

Retail clinics

Retail clinics such as CVS MinuteClinic® and Walgreens Healthcare Clinic are an ideal choice when you need routine, non-urgent care for conditions like strep throat, pink eye, ear infections, and more.

Find a location near you at or

Call 211 for health information and support in your community

  1. Actual emergencies such as trauma, fractures, chest pain and others clearly merit an emergency room visit. In the case of an emergency, please call 9-1-1 or visit the nearest emergency department. Other conditions that are not life-threatening, such as cold and flu symptoms, allergies, sinus infections, etc., can be effectively treated with telehealth.
  2. In the case of an emergency, please call 9-1-1 or visit the nearest emergency department. Telehealth virtual health care services (provided by Teladoc®) are available to Tufts Health Plan commercial members (not including Tufts Health Direct). There will be no cost share or copay for Teladoc services to employer-sponsored groups that have this benefit and have not opted out; cost share may apply to some self-insured groups. Cost share will apply to Saver plan members starting 1/1/2022. If you’re not sure whether your plan includes Telehealth by Teladoc please ask your employer. Your regular health care providers may also offer virtual health care services to you – please contact them directly for additional details. Cost share applies.