People with mild, flu-like symptoms should call their health care provider before going to a health care facility.
- Many providers offer telehealth services. Ask your primary care provider if they do.
- Until further notice, fully-insured members who access services from Tufts Health Plan network providers via telehealth will have no cost share.¹
Tufts Health Plan Commercial members (not including Direct) can also use our telehealth solution powered by Teladoc, teladoc.com/tuftshealthplan. With telehealth from Teladoc, members can access U.S.-based, board-certified providers for general medical needs and diagnoses from anywhere in the world and for $0 copay for plans issued or renewed in 2020. Members can contact a Teladoc doctor 24/7 if they’re concerned about their symptoms or have questions about coronavirus. Until further notice, there will be no member cost for this service for our members, including members of self-funded groups that have elected this benefit and have not opted-out of cost sharing modifications.
People with COVID-19 or with other flu-like symptoms should stay home and follow all quarantine procedures. Their close contacts may also be advised to stay home. If someone has more significant symptoms, they should go to their health care provider, urgent care or the emergency room. But they are advised to call in advance and follow any protocols that the facility has in place.