Last updated: April 30, 2020   

FAQ to Help You Respond to Employee Questions

Updated on a regular basis

This FAQ will be updated on a regular basis and we encourage you to check back often. Look for a date after the individual question to see when it was posted or updated.


How is Tufts Health Plan supporting members who are at high risk for severe illness from COVID-19? (3/31/20)

Since mid-March, our Nurse Care Managers have conducted outreach to more than 1,000 members who are identified as high risk for severe illness from COVID-19. Our Nurse Care Managers provide support and education, answer members’ questions, and help coordinate any necessary care. Those at high risk include older adults and people of any age who have serious underlying medical conditions, according to the Centers for Disease Control and Prevention. These conditions can include chronic lung disease and moderate-to-severe asthma, serious heart conditions, severe obesity, being immunocompromised including cancer treatment, and others.

Since businesses are now working remotely, how are you handling physical paper during this time? (3/31/20)

Please follow these instructions for submitting payments, enrollment changes, new business and other paperwork.

Will you offer a grace period for premium payments during the COVID-19 outbreak? (3/20/2020, updated 4/2/2020)

Tufts Health Plan will, on a case-by-case basis, extend the statutory grace period, one time, for an additional 30-days for fully-insured groups in MA, RI and NH. Requests must be made in writing and signed by the employer. Consideration will be given solely as a result of the Coronavirus (COVID-19) pandemic and its impact on the company’s ability to pay timely premium and the commitment to pay during the extended grace period.

What is the Paycheck Protection Program and what does it mean for small employers? (3/31/20)

The Paycheck Protection Program is part of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which President Trump signed into law on March 27, 2020. The Cares Act has two loan programs – one for small businesses and one for larger businesses – which are designed to help those currently struggling because of the Coronavirus.

The Paycheck Protection Program provides $350 billion to support federally guaranteed loans for small employers with 500 or fewer employees, as well as those that meet current Small Business Administration size standards. The size of the loans would equal 250% of the employer’s average monthly payroll. The maximum loan amount would be $10 million. These loans may be forgiven if borrowers maintain their payrolls and employee benefits during the crisis or restore their payrolls afterwards.

For more information on this program please see these helpful resources:

Can I use PPP loan dollars to pre-pay my health insurance premiums? (4/30/20)

Tufts Health Plan is able to accept pre-payment of health insurance premiums. However, Tufts Health Plan cannot advise if Paycheck Protection Program ("PPP") loans may be used to pre-pay health insurance premiums.  Please consult with your PPP lender, legal counsel, financial advisor and/or accountant. The U.S. Small Business Administration, which administers PPP, is also regularly updating guidance. 

For more information, see these helpful resources: