Tufts Health Together + Tufts Health Direct Members

Phone Number:
888-257-1985
(888-391-5535 for TTY)

Member Services hours:
Monday - Friday 8:00am to 5:00pm

 

Getting In Touch With Us

If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.

Massachusetts:

Our headquarters are located in Watertown at 705 Mount Auburn Street.
We are accessible by MBTA on Bus Route 71.

Our office in Worcester is located at One Mercantile Street, Suite 130.
We are accessible by WRTA bus routes located at nearby Front Street.

Main Phone Number: 617.972.9400 (711 for Telecommunications Relay Services/TRS)

Member Services hours (unless otherwise noted):

Monday–Thursday: 8 a.m.–7 p.m.
Friday: 8 a.m.–5 p.m.

Tufts Health Together + Tufts Health Direct Members: 888.257.1985 (888-391-5535 for TTY)

Tufts Health Together + Tufts Health Direct Member Services hours:

Monday–Friday: 8 a.m.–5 p.m.

Rhode Island:

Our office in Providence is located at 75 Fountain Street, on the first floor.

Provider Services Phone Number: 844.301.4093 (711 for Telecommunications Relay Services/TRS)

Member Services Phone Numer: 866.738.4116 (TTY: 711)

Member Services hours (unless otherwise noted):

Monday–Friday: 8 a.m.–6 p.m.

Looking for Specific Contact Information?

Select a specific area below to get the right information.

  • Members

    Includes Employer, Individual and Family plans, Carelink and Medicare Preferred plans. 
     

    Contact Information
  • Providers

    A complete list of phone numbers for Tufts Health Plan Providers.

    Contact Information
  • Brokers

    Phone numbers for current and prospective brokers for all locations.

    Contact Information
  • Employers

    Sales and technical support phone numbers for current and prospective employers. 
     

    Contact Information
 
plans card