New Paperwork Requirements

Keeping our communities safe

March 27, 2020  

In our efforts to keep our communities safe during this outbreak, we are reducing much of our staff in our building. This requires us to change how some of our paperwork is processed.

New Lock Box for Premium Payments

Please have all payments for existing business premiums sent to the below address. Please be sure to write the group number on the check or including invoice remittance number.

This is just for existing group premium payments.

Tufts Health Plan
PO Box 9224
Chelsea, MA 02150-9224

Enrollment Changes or Additions Need to Be Emailed

We ask you to inform your clients of Tufts Health Plan to scan and email enrollment changes or additions to existing groups to this submission email address:
enrollmentprocessing@tufts-health.com

We also ask you take this time to encourage clients to register for and use the Employer Portal as a means for updating enrollment changes directly into our system.
https://tuftshealthplan.com/documents/employers/forms/employer-web-authorization-form

New Business Paperwork

During this time, brokers are asked to submit all new enrollment materials via email to prevent delays in processing.

This includes new member apps that may otherwise be mailed in physical form.

We now require you to use the ACH Electronic Payment form for new business binder checks. Paper checks will not be accepted at this time.

There will be no one at the office to accept, process or deliver mail to the Commercial Sales team. This temporary process should help avoid delays in new group processing.

If a broker cannot email documents, they can fax them to 617-923-5880. Attention: Sabrina Gallucci.

For enrollment documents, including the ACH Form, click here:
https://tuftshealthplan.com/documents/employers/forms/ma-employer-welcome-kit

Please contact your account representative with questions.

Thank you for your understanding in the need for these changes.

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