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If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.
Getting In Touch With Us
During business hours, you can reach us via the following:
Main phone number: 617-972-9400
711 for Telecommunications Relay Services/TRS
Contact Information for Members
Member Services Hours: Monday - Thursday: 8:00am to 7:00pm
Friday: 8:00am to 5:00pm
For Members with Plans in Massachusetts
Employer-based Plans and Individual/Family Plans: (800) 462-0224
Tufts Health Together and Tufts Health Direct Members: (888) 257-1985 or (888) 257-1985 (TYY)
For Members with Plans in Rhode Island
Employer-based Plans: (800) 682-8059
Lifespan: (800) 220-0181
Contact Information for Providers
Provider Services Hours: Monday - Friday 8:00am - 5:00pm
Commercial Plans
Provider Services: (888) 884-2404
Behavioral Health (800) 208-9565
Tufts Health Public Plans: Phone: (888) 257-1985
Tufts Health Plan Medicare Preferred: Provider Relations: (800) 279-9022
Tufts Health Plan Senior Care Options: Provider Relations: (800)-279-9022
Cigna/CareLink: (800) 244-6224
Contact Information for Brokers, Small Businesses and Large Employers
Sales and Service: 8:30am - 5:00pm (M-F)
BrokerLink Support: (800) 419-1000
Watertown: (800) 208-8013
Worcester: (800) 208-9545
Providence, RI: (800) 455-2012