We are currently hard at work enhancing our online experience. We will be back up and running shortly. Please check back soon.

If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.

Getting In Touch With Us

During business hours, you can reach us via the following:

Main phone number: 617-972-9400

711 for Telecommunications Relay Services/TRS

Contact Information for Members

Member Services Hours: Monday - Thursday: 8:00am to 7:00pm

Friday: 8:00am to 5:00pm

For Members with Plans in Massachusetts

Employer-based Plans and Individual/Family Plans: (800) 462-0224

Tufts Health Together and Tufts Health Direct Members: (888) 257-1985 or (888) 257-1985 (TYY)

For Members with Plans in Rhode Island

Employer-based Plans: (800) 682-8059

Lifespan: (800) 220-0181

Contact Information for Providers

Provider Services Hours: Monday - Friday 8:00am - 5:00pm

Commercial Plans

Provider Services: (888) 884-2404

Behavioral Health (800) 208-9565

Tufts Health Public Plans: Phone: (888) 257-1985

Tufts Health Plan Medicare Preferred: Provider Relations: (800) 279-9022

Tufts Health Plan Senior Care Options: Provider Relations: (800)-279-9022

Cigna/CareLink: (800) 244-6224

Contact Information for Brokers, Small Businesses and Large Employers

Sales and Service: 8:30am - 5:00pm (M-F)

BrokerLink Support: (800) 419-1000

Watertown: (800) 208-8013

Worcester: (800) 208-9545

Providence, RI: (800) 455-2012