Cigna
Medical management inquiries for all CareLinkSM members; claims and benefit inquiries for CareLink members when Cigna is the primary administrator
Phone: 800.244.6224
Cigna Behavioral Health
Outpatient authorizations and mental health benefits inquiries for CareLinkSM members when Cigna is identified as primary administrator on member ID card
Phone: 888.734.3453
CareLink Behavioral Health
Benefit, authorization and policy inquires when Tufts Health Plan is identified as primary administrator on member ID card
Phone: 800.232.1164
DC35 Union Fund Office
Servicing inquiries for CareLink — Shared Administration DC35 Union members
Phone: 800.799.1240
Iron Workers Insurance Office
Servicing inquiries for CareLink — Shared Administration Iron Workers Union
Phone: 617.436.3500 or 866.229.4766